Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you book a rental, submit an inquiry, or contact us, we collect:

• Full name
• Email address
• Phone number
• Delivery and pickup address
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Move date, rental package selection, and other booking details
• Any messages or notes you include in your inquiry or booking

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search terms that brought you to our site
• Device type (mobile, desktop, tablet)

This information is collected via Google Analytics 4 (GA4) and standard web server logs. It is used in aggregate to improve our website and understand how visitors find and use our services.

1.3 Cookies

Our website uses cookies — small text files stored on your device — to:

• Remember your preferences
• Analyze website traffic through Google Analytics
• Improve website performance

You can control cookie settings in your browser. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described above.

2. How We Use Your Information

We use the information we collect to:

• Process your tote rental booking and confirm your order
• Coordinate delivery and pickup scheduling
• Send booking confirmations, reminders, and receipts
• Process payments and apply any applicable fees (rental, deposit, extension, damage, or late fees) per your signed Rental Agreement
• Respond to your questions and customer service inquiries
• Send you information about promotions or new services (you may opt out at any time)
• Comply with legal obligations
• Improve our website and services based on usage patterns
• Detect and prevent fraud or misuse of our services

3. Payment Information

We take payment security seriously. All payment transactions are processed through secure third-party payment processors. We do not store your full credit card number, CVV, or bank account details on our servers.

Per your signed Rental Agreement, you authorize us to charge your payment method on file for all applicable fees including rental fees, deposit, delivery fees, extension fees, late fees, and damage or missing tote fees. These charges are made pursuant to the authorizations you provided at booking.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our business (e.g., payment processors, email service providers, scheduling tools). These vendors are contractually obligated to protect your data and may only use it to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

Booking and transaction records are retained for a minimum of 3 years. You may request deletion of your data subject to our legal retention obligations (see Section 7).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These include:

• SSL/HTTPS encryption on our website
• Secure third-party payment processing
• Limited internal access to customer data on a need-to-know basis
• Regular review of our data practices

While we take reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
• Data Portability: You may request your data in a commonly used electronic format where technically feasible.

To exercise any of these rights, contact us at hello@bintheremoving.com. We will respond within 30 days.

8. Google Analytics

Our website uses Google Analytics 4 (GA4) to collect anonymized data about website usage. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site.

We use this information only to improve our website. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: